Privacy Policy

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Thank you for visiting the website of International Medical Agentur Inc. We prioritize the protection and respect of your privacy. 

This Policy outlines the circumstances under which we collect personal information from website visitors, how we utilize this data, when we may share it with others, and the measures we take to ensure its security.

Your use of our website indicates your acceptance of this policy.

For inquiries regarding this policy and our privacy practices, please email dataprotection@internationalmedicalagentur.com or send correspondence to 812-4th Avenue South Lethbridge, Alberta. You can also contact us by phone at +1 403 360-9232.

Who are we?

We are International Medical Agentur Inc., a Canadian and international patient management company headquartered in Lethbridge, AB, Canada. As an independent entity, we specialize in coordinating medical treatment and diagnostics in Canada and various European countries. Please note: We are neither a medical provider nor an advertising agency. Further details about our company can be found here.

How do we gather information from you?

We collect information about you when you visit or interact with our website and complete our contact forms to reach out to us or subscribe to our newsletter.

What kind of information do we collect from you?

We collect some data when you voluntarily provide it to us, such as personal information filled out in enquiry or call-back forms. This typically includes your name, address, phone number, email address, and other personal and medical details. Providing this data is entirely optional. The information is retained for the necessary duration to fulfill its intended purpose, with legal retention periods upheld.

Additionally, our IT systems automatically gather certain data when you visit our website. This data, like most visited pages or user traffic, cannot be directly linked to your identity and is not considered personal information. When engaging with our online content, users remain anonymous.

How is your information used?

We may utilize your information for the following purposes:

1. Contacting you via mail or phone to discuss your specific (medical) request. The details you provide enable us to initiate our initial contact and connect you with the most appropriate case manager in our company.

2. Sending you notifications regarding our newsletter. We will not send newsletters without first obtaining your explicit consent to do so.

Some data is collected to ensure the proper functioning of the website, while other data may be used for analyzing visitor interactions with the website.

Who has access to your information?

We will use the information provided by visitors who fill out a form solely for internal business purposes and will not sell or rent your information to any third parties. We will only notify you about relevant news in our newsletter once we have obtained your prior consent. Your information will not be shared with third parties for marketing or commercial purposes.

Third-party service providers working on our behalf: We may share your information with third-party medical service providers. However, when we engage third-party medical service providers, we only disclose the necessary personal information to deliver the service. We have contracts in place requiring them to maintain the security of your information and refrain from using it for their own marketing purposes. Before sharing your data with third-party medical providers, we will seek your permission. Rest assured, we will not release your information to third parties outside the International Medical Agentur network for their own marketing purposes, unless required by law, such as by court order or for fraud prevention purposes.

Third-party product providers we collaborate with: We collaborate closely with various third-party medical providers in Europe. When you inquire about our services, the relevant third-party product provider will utilize your details to provide feedback about potential treatment options and necessary diagnostics.

Your options

You have the choice to opt in or opt out of receiving information from us. If you prefer not to receive our newsletter, simply leave the corresponding box unchecked. However, if you're requesting our services, accurate contact information is necessary for us to reach you via mail, phone, or in person. In such cases, we'll request some personal data.

We won't contact you for marketing purposes via email, phone, or text message without your explicit consent. Additionally, we won't reach out for marketing purposes via post. You can update your preferences at any time by contacting us via email at info@intternationalmedicalagentur.com or by phone at +1 403 360 9232.

How you can access and update your information

If you wish to delete or update information you've previously provided to us, please email us at enquiry@internationalmedicalagentur.com or send a letter to International Medical Agentur, 812-4th Avenue South, Lethbridge, AB T1J 0P2. You can also reach us by phone at +1 403 360 9232.

Many data processing procedures require explicit consent. You have the right to withdraw any consent you've given at any time by emailing us. Please note that withdrawing consent does not affect the legality of data processing prior to your request.

Security precautions in place to protect the loss, misuse or alteration of your information

When you provide us with personal information, we take measures to ensure its secure handling. Secure pages are indicated by a lock icon typically found at the bottom of most web browsers.

While we strive to safeguard your personal data, it's important to note that transmitting sensitive and non-sensitive details over the internet is not completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to us, and you do so at your own discretion. Once we receive your information, we make every effort to secure it within our systems.

If you have concerns about transmitting sensitive data online, please reach out to our company first to explore alternative methods of data transfer that we can provide.

Use of 'cookies'

The International Medical Agentur website utilizes cookies, which are small electronic pieces of information sent by an organization to your computer and stored on your hard drive. These cookies enable the website to recognize you upon your return visits. They gather statistical data about your browsing actions and patterns but do not identify you as an individual. This helps us enhance our website and provide a more personalized service.

You have the option to disable cookies by adjusting your browser settings. If you prefer not to be recognized by International Medical Agentur, you can configure your browser to block or immediately delete cookies from your hard drive, or to prompt you before storing cookies. Additionally, you can install a browser plugin such as the opt-out plugin available from tools.google.com/dlpage/gaoptout

Links to other websites

Our website may feature links to other websites operated by different organizations. Please note that this privacy policy solely pertains to our website. We advise you to review the privacy statements of any other websites you visit. We cannot assume responsibility for the privacy policies and practices of external sites, even if you access them through links on our website.

Furthermore, if you accessed our website via a link from a third-party site, we cannot be held accountable for the privacy policies and practices of the owners and operators of that third-party site. We recommend that you review the privacy policy of the respective third-party site.

Review of this policy

This policy statement will be updated from time to time as necessary. We keep this Policy under regular review. This policy was last updated January 12, 2024.